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Support

IMPORTANT NOTE 🙂
To cancel or manage your subscription your must do so by following the instructions below.

If you have signed up via a  website, then you will need to cancel your subscription on the website it was created on.

If you signed up within the app, then all in-app subscriptions are managed by Apple, Google, and Roku. We are simply unable to change or cancel anything for you.

To cancel your in-app subscriptions please follow the instructions for your device below:

Apple
Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription
https://support.apple.com/en-nz/HT202039

Android
Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription
https://support.google.com/googleplay/

Roku
To cancel your Roku subscriptions then please follow the instructions below
https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

We would love to help! But unfortunately we simply do not have the power to do that as Apple, Google, and Roku manage all in-app subscriptions and purchases. 

Please  follow the instructions in the “To view, cancel or manage your subscriptions” drop down above.

For website purchases you will need to request a refund from the website you signed up on.

For in-app purchases, you will need to request one from Apple, Google or Roku.

Please note – we are simply unable to process a refund for you as it has to be processed by the App Store you purchased from. If you would like a refund then you will need to contact them on the links below.

Apple: Here

Google: Here

Roku: Here

For more answers to Frequently Asked Questions, please visit the FAQs page.
Are you experiencing an issue with the app you're using or you've looked through our FAQs and still need help?
If you're having trouble using the app or you don't find the answer to your question in the FAQs, please fill out the form below and one of our team will get back to you within 48 hours.
App / Vid-app User FAQs + Support

Hi friend, what shall we call you?

Please note we will contact you on this address.

The title of app / vid-app you download from the App Store.

If you are contacting us about having an issue viewing the videos, Ebooks or items within the app / vid-app, please let us know if you were previously able to watch or open them.

Signed up = free trial, subscribed or purchased.

For a speedy solution, please tell us as much as you can. Please include: what model device, what were you doing before the issue happened, have you been able to log in since, etc