Client Product Manager
Own the end-to-end delivery of custom client features. We have largely solved how to build quickly and safely, but shipping well takes more than code: prioritisation, discovery, design, testing, rollout, and measurement. This role owns that lifecycle and lifts execution across the board.
Why this role exists
Software is entering a new phase, and we are positioning VidApp as malleable software: the product bends to each client rather than the other way around. Our AI-powered tooling and modular architecture mean we can build and ship client-specific features faster than ever, while keeping the guardrails that matter - secure, well tested, and consistent across every app we run.
So we have largely solved "how do we build this, quickly and safely". What the last year has made clear is that shipping a feature is about much more than writing the code. Deciding what to build, researching it, designing it, testing it with the client and their members, rolling it out, and measuring whether it worked are all still very human problems.
Today that work is spread across the founding team alongside everything else. This role brings it together under one person who can own it properly.
What you would own
The full lifecycle of custom client features, from the first conversation to knowing whether the thing worked:
- Prioritisation - working with clients and our team on what gets built and in what order
- Discovery and research - understanding what the client actually needs, and what their members do
- Handing a well-framed problem to our design lead, instead of design starting from a blank page
- Coordinating development, which is the part our tooling already handles well
- Testing, with both the client's team and their end users
- Rollout, then measurement and feedback - closing the loop on whether it delivered
What we are looking for
- A strong communicator who enjoys client-facing work and is good at building relationships
- Highly organised - this role only works if things do not fall through the cracks
- Product experience and enthusiasm, though not necessarily as a product manager
- Smart and reasonably technical: able to hold a real conversation with developers and tech-savvy clients, and to get your head around our modular architecture
- A SaaS background
- Interest in the fitness and wellness space - being an app user yourself is a real advantage
- Startup spirit. This is a new role at VidApp and a fairly new role in software generally, so there is no ready-made playbook. We want someone that excites rather than daunts.
This might suit you if
- You are in SaaS support or account management and want to move into product or technology
- You have run delivery or projects and want more ownership of the product decisions, not just the schedule
- You like being the person clients trust to make things actually happen
Practicalities
- New Zealand based, remote friendly, and we are open to part-time for the right person
- Our client base is on US time zones, so you need to be happy taking some early calls
- You will help define the role as you go, and have real influence over how we deliver
About VidApp
VidApp builds and runs fully branded subscription apps for fitness and wellness creators - iOS, Android, web, and TV. We work with leading fitness influencers and studios around the world: established businesses with real audiences, whose app is how their members train every day. We do not hand over a template and wish them luck; our team designs, builds, and looks after each app on an ongoing basis.
We are a small, senior, New Zealand based team, and we are growing. The work is broad and you get to own things properly. It is fast-paced and genuinely demanding - our clients' businesses run on what we build - and it is also good fun. You will use AI tooling every day too; we have built a lot of our own, and it is a real part of how we work rather than a talking point.
The part we are proudest of is that clients like working with us and stay for years. Keeping that true as we grow is the reason we are hiring.
Apply for this role
Fill in the form below. A CV is welcome but not required - a few honest paragraphs about why this role interests you tells us more.
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Questions first? Email careers@vidapp.com.